Effective Date: 25 August 2026
Aadhraa delivers food products and other eligible products across India, subject to product availability, delivery serviceability and applicable logistics conditions.
This Shipping Policy explains how Aadhraa processes, dispatches and delivers orders placed through www.aadhraa.com, including orders involving products sold directly by Aadhraa and, where applicable, products offered by third-party sellers through the Aadhraa platform.
This Shipping Policy should be read together with the Aadhraa Terms & Conditions, Return & Refund Policy, and Privacy Policy.
Aadhraa currently provides delivery services within India.
Delivery is subject to the serviceability of the customer's delivery address and the availability of appropriate logistics services.
Certain locations, remote areas, restricted locations or PIN codes may not be serviceable.
If an address is found to be non-serviceable after an order has been placed, Aadhraa may contact the customer regarding available options, including cancellation and refund where applicable.
Orders are processed after the order has been successfully placed and, where applicable, payment has been authorized or confirmed.
Before dispatch, Aadhraa may verify:
Orders may be delayed or cancelled where the information provided is incomplete or inaccurate, the product is unavailable, payment cannot be verified, or other circumstances prevent fulfilment.
The estimated delivery timeline applicable to an order will be displayed during checkout or communicated through the Website or applicable order communication.
Delivery timelines may vary depending on:
Delivery timelines are estimates and are not guaranteed unless Aadhraa expressly states otherwise.
A delay in delivery does not automatically entitle a customer to a refund unless provided under applicable law, the applicable order terms or Aadhraa's Return & Refund Policy.
Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer completes the order.
Shipping charges may depend on factors including:
Aadhraa may offer free shipping, reduced shipping charges or other shipping promotions from time to time.
Such offers may be subject to separate promotional terms.
Customers are responsible for providing complete and accurate delivery information.
The customer should provide:
Aadhraa is not responsible for delays, failed deliveries, return-to-origin shipments or additional charges resulting from incorrect, incomplete or inaccurate information supplied by the customer, subject to applicable law.
If you need to change your delivery address after placing an order, contact Customer Support as soon as possible.
An address change may not be possible once an order has been processed or dispatched.
Aadhraa uses customer email addresses as part of its account and order-management processes.
Customers may create or access their Aadhraa account using Google Sign-In. Where Google Sign-In is used, the email address associated with the customer's Google account may be associated with their Aadhraa account, subject to the information made available through the authentication process.
Customers should therefore provide or maintain an accurate and accessible email address.
When contacting Aadhraa regarding an order or delivery issue, customers should provide:
Providing the registered email address helps Aadhraa verify the customer's account and locate the relevant order.
For more information about how Aadhraa processes email addresses and other personal information, please refer to the Aadhraa Privacy Policy.
Our logistics partners may make delivery attempts in accordance with their applicable delivery procedures.
Customers should ensure that the recipient or an authorized person is available to receive the shipment.
Where applicable, delivery may require:
Failure to complete required delivery verification may result in an unsuccessful delivery.
If your order is marked as delivered but you have not actually received it, please contact Aadhraa within 24 hours of receiving the delivery notification.
Please provide:
Aadhraa will investigate the matter with the applicable logistics partner and work towards an appropriate resolution.
The investigation may involve checking delivery records, tracking information, delivery confirmation, OTP records or other information available from the logistics provider.
Claims reported after 24 hours may require additional verification and may not be eligible for the same resolution process.
A delivery may fail for reasons including:
Where delivery fails for such reasons, the shipment may be returned to Aadhraa, the applicable seller or the relevant fulfilment/warehouse facility.
If an order cannot be delivered and is returned to the applicable warehouse or seller, any request for refund or reshipment will generally be reviewed after the shipment is received or confirmed as returned.
Where permitted by applicable law and reasonably necessary, applicable reverse-logistics or return-to-origin charges may be deducted from an eligible refund.
Where reshipment is requested, additional shipping or logistics charges may apply where permitted and will be communicated to the customer where applicable.
Customers should not refuse delivery merely because they have changed their mind or no longer wish to receive the product.
If a customer refuses a shipment because of a genuine product-related concern, such as:
the customer should document the issue and contact Aadhraa Customer Support.
Such matters will be handled in accordance with the Aadhraa Return & Refund Policy.
If a package appears visibly damaged, tampered with or leaking at the time of delivery, customers should, where reasonably possible:
Claims involving damaged or leaking products are subject to the reporting period and evidence requirements set out in the Aadhraa Return & Refund Policy.
If an item appears to be missing from your order, please contact Aadhraa within the applicable period specified in the Return & Refund Policy.
Please provide:
Aadhraa may verify the claim against order, packing, warehouse and logistics records before approving a replacement or refund.
If you receive a product different from the product ordered, contact Aadhraa within the applicable period specified in the Return & Refund Policy.
Please provide:
Once the issue is verified, Aadhraa may provide an appropriate resolution in accordance with the Return & Refund Policy.
Aadhraa sells food and consumable products, including dry coconut, edible oils, ghee, chips, sweets and other food products.
Customers should inspect products promptly after delivery for apparent:
Customers should follow the storage and handling instructions provided on the product packaging.
Aadhraa will not ordinarily be responsible for deterioration caused by improper storage, handling or use after delivery.
Nothing in this Policy excludes or restricts any mandatory rights or remedies available under applicable law.
Food products made from natural ingredients may have variations between batches.
Differences in:
do not necessarily indicate a product defect.
Natural batch-to-batch variation will generally not constitute a shipping or delivery issue unless the product is otherwise damaged, unsafe, defective, expired or materially different from what was ordered.
Aadhraa makes reasonable efforts to facilitate delivery within the estimated delivery period.
However, delivery may be delayed because of circumstances beyond Aadhraa's reasonable control, including:
Where information is available, Aadhraa may provide an updated estimated delivery timeline.
If a shipment is lost, misplaced or cannot be located during transit, Aadhraa may investigate the matter with the applicable logistics partner, seller or fulfilment provider.
Where the shipment is confirmed as lost, Aadhraa may provide an appropriate resolution, which may include:
subject to product availability, the applicable order terms, the Return & Refund Policy and applicable law.
Aadhraa may operate a combination of direct sales, products sourced from third parties and marketplace transactions involving independent third-party sellers.
Where an order contains a product supplied by a third-party seller, delivery may be handled by:
Delivery procedures and timelines may therefore vary between products and orders.
Aadhraa may coordinate with the relevant seller or logistics provider to resolve delivery-related issues.
Nothing in this Policy limits any mandatory consumer rights or remedies available under applicable law.
Products within a single order may be dispatched separately where operationally necessary.
This may happen when:
Where an order is split into multiple shipments, separate tracking information may be provided.
Where tracking is available, Aadhraa may provide tracking information through:
Tracking information is generally provided by the applicable logistics provider.
There may be a delay between dispatch and the availability or updating of tracking information.
Aadhraa is not responsible for delays in third-party tracking-system updates.
Aadhraa may use the customer's registered email address and mobile number to send service-related communications concerning an order.
These may include:
Where Google Sign-In is used, the email address associated with the customer's Google account may be used as the registered email address for the Aadhraa account, subject to the applicable authentication process.
These communications are transactional/service communications and are separate from optional promotional communications.
Aadhraa may offer subscription or recurring-order products.
Customers may cancel their subscription at any time.
Cancellation of a subscription generally applies to future recurring orders after the cancellation becomes effective.
Cancellation may not automatically cancel an order that has already been processed, packed or dispatched.
Shipping arrangements for subscription orders will generally follow the applicable delivery information communicated at the time of the subscription or subsequent order.
Where an order is placed using a coupon, discount code, gift card or promotional offer, shipping terms may be subject to the specific terms of that offer.
Free-shipping promotions may have minimum order values, product restrictions, geographic restrictions or other conditions.
The applicable promotional terms displayed at the time of the offer will apply.
Customers should:
Aadhraa may share necessary customer information with logistics providers and other service providers to facilitate delivery.
This may include:
Aadhraa's handling of personal information is governed by its Privacy Policy.
We are here to help with delivery questions, suggestions, feedback and complaints.
When contacting Customer Support about an order, please provide:
Providing the registered email address is particularly important because Aadhraa uses email as an account and order identifier, including for customers who use Google Sign-In.
Email: customer@aadhraa.com
WhatsApp/Phone: +91 94821 15312
Support Hours: 10:00 AM – 7:00 PM, Monday to Sunday
We aim to acknowledge and respond to genuine customer concerns within 24–48 hours.
Name: Pavan K
Email: grievance@aadhraa.com
This Shipping Policy should be read together with Aadhraa's other applicable policies:
Aadhraa may update this Shipping Policy from time to time to reflect changes in:
The latest version of this Policy will be published on the Website with the applicable effective date.
Customers should periodically review this page for updates.
Aadhraa
Proprietor: Bharathi S T
Bharathi Enterprises
Registered/Business Address:
No. 307, Albur, Tiptur, Tumakuru, Karnataka – 572224, India
Customer Support: customer@aadhraa.com
General Support: support@aadhraa.com
Business Queries: business@aadhraa.com
Grievance Officer: Pavan K — grievance@aadhraa.com
Website: www.aadhraa.com
Effective Date: 25 August 2026
© 2026 Aadhraa. All rights reserved.