Effective Date: 25 August 2026
This website, www.aadhraa.com (the “Website”), is operated under the business name Aadhraa, a sole proprietorship owned by Bharathi S T, proprietor of Bharathi Enterprises, having its registered/business address at:
No. 307, Albur, Tiptur, Tumakuru, Karnataka – 572224, India.
Throughout the Website, the terms “Aadhraa,” “we,” “us,” and “our” refer to Aadhraa and, where applicable, the proprietor operating the business.
Aadhraa operates an online commerce platform through which customers may purchase food products, including dry coconut, edible oils, ghee, chips, sweets and other food products offered from time to time.
Aadhraa may sell products directly, offer products sourced from third parties, and facilitate transactions involving independent third-party sellers, brand owners, manufacturers, suppliers or other merchants through the Website.
These Terms & Conditions (“Terms”) govern your access to and use of the Website and your purchase or attempted purchase of products or services through the Website.
By accessing, browsing or using the Website, creating an account, placing an order, subscribing to a product or otherwise using any service offered through the Website, you acknowledge that you have read, understood and agreed to these Terms, together with the policies and terms referred to in them.
If you do not agree with these Terms, you should not access or use the Website or place an order through it.
By using the Website or purchasing products through it, you agree to be legally bound by these Terms and any additional terms, conditions or policies expressly incorporated into them.
These Terms apply to all users of the Website, including visitors, customers, account holders, sellers, merchants, suppliers, contributors and other users.
Additional terms may apply to particular products, services, promotions, subscriptions, coupons, gift cards or other features. Where additional terms apply, those terms will be made available to you and will form part of your agreement with Aadhraa.
Aadhraa may update these Terms from time to time by publishing a revised version on the Website. The updated Terms will become effective when posted unless a different effective date is stated.
Your continued use of the Website after revised Terms are published constitutes acceptance of the updated Terms.
You must have the legal capacity to enter into a binding contract under applicable Indian law to place an order or otherwise enter into a contractual transaction through the Website.
If you are under the age of majority or otherwise lack contractual capacity under applicable law, you may use the Website only through a parent, legal guardian or other person legally authorized to act on your behalf, where permitted by applicable law.
You agree not to use the Website or purchase products:
A breach of these Terms may result in suspension or termination of your account or access to the Website, subject to applicable law.
Aadhraa may operate in more than one capacity in relation to products listed on the Website.
Depending on the product and transaction, Aadhraa may:
Where a product is offered by a third-party seller, the relevant seller or merchant information may be displayed on the applicable product or order page.
Third-party sellers are responsible for complying with applicable laws and regulatory requirements applicable to their products and business activities, including applicable food safety requirements.
Aadhraa may facilitate transactions and services involving third-party sellers but does not necessarily manufacture every product listed on the Website.
Aadhraa offers food products and is committed to complying with applicable food safety and regulatory requirements.
Aadhraa's applicable FSSAI registration details are:
FSSAI Registration ID: 21225157000097
Valid Until: 17 May 2027
Name: Bharathi S T / Bharathi Enterprises
Business Category: General Manufacturing, Vegetable Oil and Processing Units, Retailer
Where applicable, third-party sellers, manufacturers, brand owners and suppliers are responsible for maintaining the registrations, licences, approvals and regulatory compliance required for the products they manufacture, supply or sell.
Product information, including ingredients, allergens, nutritional information, shelf life, storage requirements, net quantity and other legally required information, may be displayed on product pages, packaging or other applicable materials.
Customers should carefully review product labels and instructions before consuming a food product, particularly where the customer has an allergy, intolerance, dietary restriction or other specific requirement.
Aadhraa does not provide medical, nutritional or therapeutic advice through the Website unless expressly stated otherwise.
We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information displayed on the Website are accurate.
However, there may be differences between product images displayed online and the actual product, including differences in colour, packaging, labelling or appearance.
Product packaging may change from time to time due to manufacturer, regulatory or supply-chain changes.
The actual product packaging and legally required label information supplied with the product will prevail where there is an inconsistency with an online representation, subject to applicable law.
Product availability is not guaranteed. Products may be discontinued, temporarily unavailable or subject to quantity limitations.
Aadhraa reserves the right to limit quantities purchased by a customer, household, account or order where reasonably necessary, including to prevent fraudulent purchases, bulk purchasing contrary to stated terms, unauthorized resale or misuse of promotions.
Product prices displayed on the Website are subject to change.
Unless otherwise stated, applicable taxes, delivery charges and other applicable charges will be displayed during the ordering process.
Aadhraa may correct pricing errors, typographical errors or other inaccuracies discovered before or after an order is placed.
If an order has been affected by a material pricing or product information error, Aadhraa may contact the customer and, where legally permitted, cancel the affected order and provide an appropriate refund of amounts actually paid.
Promotional prices, discounts and offers may have additional terms and may be available only for a specified period or while stocks last.
When you place an order through the Website, you are making a request to purchase the selected products.
An order confirmation or acknowledgement does not necessarily constitute final acceptance of the order where further verification, payment authorization, stock confirmation or other processing is required.
Aadhraa reserves the right to accept, reject, cancel or limit an order where permitted by law, including where:
Where Aadhraa cancels an order after payment has been received, the amount paid for the cancelled order will be refunded in accordance with applicable law and the applicable refund process.
You agree to provide accurate, complete and current information when placing an order or creating an account.
This may include your name, email address, telephone number, billing address, shipping address and payment information or other information required to process your order.
You are responsible for ensuring that delivery information is accurate.
Aadhraa is not responsible for delays, failed deliveries or additional costs caused by inaccurate or incomplete information supplied by the customer, subject to applicable law.
Where an account is created, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You must notify Aadhraa promptly if you believe that your account has been accessed without authorization.
Aadhraa may provide access to payment methods supported by its payment gateway or payment service providers.
Available payment methods may include, depending on availability:
Payment transactions may be processed by third-party payment service providers.
Aadhraa does not ordinarily receive or store complete payment-card credentials where such information is processed directly by the applicable payment service provider.
You agree to provide accurate payment information and authorize the applicable payment provider to process the transaction.
Aadhraa may cancel or place an order on hold where payment authorization fails or a transaction appears unauthorized, fraudulent or otherwise irregular.
Aadhraa currently delivers products within India, subject to service availability for the applicable delivery address.
Delivery timelines, shipping charges, serviceable locations and other delivery conditions are governed by the Aadhraa Shipping Policy.
The Shipping Policy forms part of these Terms.
Please refer to:
Delivery estimates are indicative unless expressly stated otherwise.
Delivery may be affected by circumstances outside Aadhraa's reasonable control, including weather, natural events, transportation disruptions, strikes, governmental restrictions, carrier delays, address issues or other unforeseen circumstances.
Returns, refunds and order cancellation procedures are governed by Aadhraa's separate Return Policy.
The Return Policy forms part of these Terms.
Please refer to:
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.
For food products, return eligibility may be subject to product type, safety considerations, condition of the product, applicable law and the requirements of the Return Policy.
Aadhraa may offer subscription or recurring-order products.
Where a customer subscribes to a product, the applicable subscription price, frequency, product details and other terms will be displayed during the subscription process or otherwise communicated to the customer.
Customers may cancel their subscription at any time.
Cancellation of a subscription will generally prevent future recurring orders from being created after the cancellation takes effect.
Cancellation may not automatically cancel an order that has already been processed, dispatched or otherwise committed for fulfilment. Such orders will be governed by the applicable cancellation, return and refund terms.
Aadhraa may modify, suspend or discontinue a subscription product or programme where reasonably necessary, subject to applicable law and any rights relating to orders already accepted.
Aadhraa may provide coupons, discount codes, promotional offers, special prices and other promotional benefits.
Each coupon or promotional offer may have its own terms, including:
Coupon codes are non-transferable and may be used only by the eligible customer or account for which they are issued.
Coupons cannot be redeemed for cash unless expressly stated otherwise.
The minimum value or other eligibility requirements for a coupon will be as specified in the applicable coupon terms.
Aadhraa reserves the right to cancel, withdraw, suspend or modify a promotional offer where permitted by law, including where fraud, misuse or technical error is suspected.
Unless expressly stated otherwise, coupons and promotional benefits cannot be combined with other offers.
Where Aadhraa offers gift cards, additional gift-card-specific terms may apply.
Gift-card validity, usage restrictions, denomination, redemption conditions, expiry and other applicable terms will be disclosed with the relevant gift card.
Gift cards are not redeemable for cash unless required by applicable law or expressly stated in the applicable gift-card terms.
Aadhraa may refuse or restrict a gift-card transaction where there is evidence of fraud, unauthorized use or violation of applicable terms.
Products purchased through the Website are intended primarily for personal or authorized business consumption.
Customers may not commercially resell individual products purchased through Aadhraa without Aadhraa's prior written authorization.
Bulk orders may be eligible for resale, subject to the terms agreed with Aadhraa and any applicable laws, licences, tax requirements, food-safety requirements and other regulatory obligations.
Aadhraa may cancel or restrict orders that appear to involve unauthorized resale, distribution or commercial exploitation.
Where products are listed or supplied by third-party sellers, the applicable seller may be identified on the product page, checkout page, invoice or other transaction documentation.
Third-party sellers are responsible for:
Aadhraa may provide the technology and marketplace infrastructure that enables customers and sellers to interact.
Aadhraa may also provide payment, logistics, fulfilment, customer support or other services depending on the transaction.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or transferred.
The Website may use or provide access to third-party services, technologies, payment gateways, logistics providers, analytics providers or other service providers.
Such third-party services may be governed by their own terms and privacy policies.
Aadhraa does not control every aspect of third-party services and cannot guarantee the continuous availability or performance of third-party systems.
Your use of third-party services may therefore be subject to the applicable third party's terms.
The Website may contain links to third-party websites or services.
Such links are provided for convenience and do not necessarily constitute an endorsement by Aadhraa.
Aadhraa is not responsible for the content, availability, security, policies or practices of third-party websites that are outside Aadhraa's control.
You should review the applicable terms and privacy policies before using third-party websites or services.
If you submit reviews, comments, photographs, suggestions, feedback or other content to Aadhraa, you represent that:
You retain ownership of your content, subject to the rights granted to Aadhraa under these Terms.
By submitting content to Aadhraa, you grant Aadhraa a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, adapt, translate, display and distribute that content for operating, promoting and improving the Website and Aadhraa's business, subject to applicable law.
Aadhraa may remove or refuse to publish content that violates these Terms or applicable law.
Aadhraa is not responsible for opinions expressed by individual users in reviews or other user-generated content.
Your submission and use of personal information through the Website is governed by the Aadhraa Privacy Policy.
Please review the Privacy Policy for information about how Aadhraa collects, uses, stores and processes personal information.
By using the Website, you acknowledge that your personal information may be processed as described in the Privacy Policy and in accordance with applicable law.
Aadhraa attempts to keep information on the Website accurate and current.
However, the Website may occasionally contain typographical errors, inaccuracies or omissions relating to:
Aadhraa reserves the right to correct errors or inaccuracies and, where legally permitted, modify information or cancel an affected order.
Nothing in this section limits rights or remedies that cannot legally be excluded.
Unless otherwise indicated, the Website and its content, including text, graphics, logos, photographs, designs, product descriptions, trademarks, software and other materials, are owned by or licensed to Aadhraa or its respective rights holders.
You may access and use the Website for personal and lawful purposes.
You may not, without prior written permission:
All rights not expressly granted under these Terms are reserved.
You must not use the Website:
Aadhraa may suspend or terminate access where it reasonably believes that these Terms or applicable law have been violated.
Aadhraa may modify, suspend or discontinue any portion of the Website, product catalogue, service or feature from time to time.
Products may become unavailable, and certain services may be temporarily unavailable because of maintenance, technical issues or circumstances beyond Aadhraa's reasonable control.
Aadhraa will comply with applicable law in relation to accepted orders, payments, refunds and other customer rights.
To the maximum extent permitted by applicable law, the Website and its features are provided on an “as available” basis.
Aadhraa does not guarantee that:
Nothing in these Terms excludes any warranty, guarantee, consumer right or statutory protection that cannot legally be excluded under applicable Indian law.
To the maximum extent permitted by applicable law, Aadhraa and its proprietor, employees, agents, service providers and contractors will not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or services, except where such liability cannot legally be excluded.
Nothing in these Terms limits liability for matters that cannot lawfully be limited or excluded, including liability arising from fraud, wilful misconduct or any statutory consumer protection right or remedy that cannot be waived.
For third-party products, the allocation of responsibility between Aadhraa and the applicable seller will depend on the nature of the transaction, applicable law and the seller's obligations.
To the extent permitted by law, you agree to indemnify and hold harmless Aadhraa, Bharathi S T as proprietor, and their respective employees, agents, contractors and service providers from claims, losses, liabilities or reasonable expenses arising from:
This provision does not limit any rights or remedies available to you under applicable consumer law.
Aadhraa will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, epidemics or pandemics, government restrictions, transportation disruptions, strikes, civil disturbances, technical failures, supply-chain disruptions, acts of third parties or other unforeseen events.
Aadhraa will take reasonable steps to resume affected services when practicable.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue to apply.
The invalidity of one provision will not affect the validity of the remaining provisions.
These Terms remain effective while you use the Website or have an outstanding transaction or obligation with Aadhraa.
You may stop using the Website at any time.
Aadhraa may suspend or terminate your account or access to the Website where permitted by law if you violate these Terms, engage in fraudulent or unlawful activity, misuse the Website, or otherwise create a material risk to Aadhraa, sellers or other users.
Termination does not affect obligations or rights that accrued before termination.
Provisions relating to intellectual property, payment obligations, liability, indemnification, dispute resolution and other provisions that by their nature should survive termination will continue to apply.
These Terms, together with the policies and additional terms expressly incorporated by reference, constitute the agreement governing your use of the Website and your transactions with Aadhraa, subject to applicable law.
The following policies form part of these Terms where applicable:
If there is a conflict between these Terms and a specific product or transaction term, the specific term will apply to the extent of the conflict, subject to applicable law.
These Terms and transactions between you and Aadhraa are governed by the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction of statutory consumer forums or authorities that cannot legally be excluded, courts having jurisdiction in Bengaluru, Karnataka shall have jurisdiction over disputes arising from or relating to these Terms or your use of the Website.
Nothing in this clause prevents a consumer from exercising any mandatory statutory right to approach a competent consumer dispute redressal commission or other authority available under applicable law.
Aadhraa may update these Terms from time to time to reflect changes to its services, products, business practices, applicable law or regulatory requirements.
The latest version will be published on the Website with its effective date.
You should periodically review these Terms.
Your continued use of the Website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.
Aadhraa has designated a grievance redressal officer for customer and consumer grievances.
Grievance Redressal Officer: Pavan K
Email: grievance@aadhraa.com
Customers may contact the Grievance Redressal Officer regarding complaints or grievances relating to their use of the Website, products or transactions.
Aadhraa will handle grievances in accordance with applicable law and its applicable internal grievance-redressal process.
For questions regarding these Terms, business matters or general support, you may contact Aadhraa using the following details:
Aadhraa
Proprietor: Bharathi S T
Bharathi Enterprises
No. 307, Albur, Tiptur, Tumakuru, Karnataka – 572224, India
Customer Support: customer@aadhraa.com
General Support: support@aadhraa.com
Business Queries: business@aadhraa.com
Grievance Officer: grievance@aadhraa.com
Website: www.aadhraa.com
By accessing or using www.aadhraa.com, creating an account, placing an order, purchasing a product, subscribing to a recurring order, using a coupon or promotional offer, or otherwise using Aadhraa's services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.
Effective Date: 25 August 2026
© 2026 Aadhraa. All rights reserved.